Ashley Furniture is known for its high-quality products and its customer satisfaction policy. For those who are not satisfied with their purchase, Ashley Furniture offers a return policy. This policy applies only to mattresses that have been damaged in any way, such as being ripped or having stains. ..

Returning policy

Ashley Furniture offers a returning policy in order to make its customers happy and satisfied. For returning your item, inform them in the next three days that you want to return your item, and within one week, the entire process of return and refunding will be done. You will be charged for the delivery and the pickups when you return your product. An extra amount will also get charged to you for the restocking of an item which can directly get subtracted from your refund amount.

Is the mattress return policy applicable?

The company offers a warranty for a certain period of time for certain types of products, in order to make sure that the customer is satisfied with the product. The warranty covers any kind of damage that the customer may experience with the product, no matter how it happened. If it goes beyond the warranty period, then the customer can contact their customer care center and have their product replaced or refunded.

What are the conditions for returning the merchandise?

  1. The product is unused and in the same condition as when it was sold
  2. The product is in its original packaging
  3. The product has not been used or abused
  4. The product is not defective
  5. The customer has not received any other products from the store in the past 6 months

This is a great product! It is free from any kind of stains and Pet hair, does not have smoke damage, and does not have any scratches. The merchandise should be in its original condition and all the accessories that were comprehended with the merchandise should also get returned in their original packaging.

How to return the merchandise in-store?

If you bought the merchandise online, then you have to return it through the website’s return process. The terms and conditions for the return policy get printed on the back of the receipt. You need to read it and check if you meet the following requirements. If you do then contact the customer care service, you can find the number on the website or at the back of your receipt. ..

How to cancel the order?

The process of canceling the order is quite convenient. The sooner you inform customer care, the easier it will be to cancel the item. If your order is already shipped, it won’t be comprehended in canceling the item but it can be returned through the return policy. Firstly, for canceling your order, you need to inform customer care service at 866-436-3393 and as soon as they receive your request, an email will be sent to you related to the cancellation of your product.

Which mode of payment does the refund happen?

If you have paid for your product using a debit/credit card, then the refund will get credited to your account. The refund will be sent to you within 7-9 days once the product has been returned to the warehouse. ..

Conclusion

Ashley Furniture offers a return policy on the mattress, but the returning policy is only applicable when the mattress delivered is damaged or not in its original condition. The company offers a refund policy as the focus is to make their customers happy and satisfied. If the customer is not happy with the product they can simply ask for a refund.