Snooze, a mattress return company, is claiming that it will allow customers to return mattresses purchased from stores. However, customers must follow some specific criteria as mentioned in this article. At this time, Snooze’s employees are not coming to customers’ homes to take the mattresses back because of Covid-related reasons. ..

Snooze Mattress Return Policy

Snooze is a popular retailer for products that go with the latest trends and well-known brands. So, you can expect to find the latest products here. However, some Snooze products may not be available in every store. If you cannot find a product in your local store, you can contact the store to inquire about availability or order a new one online if it becomes unavailable. This way, you avoid the hassle of returning products. ..

If you decide to return an existing product, you must do it within 24 hours of placing the order and convey it through email. You must bear the costs related to efforts taken by Snooze to take the product back. You need not return them for the missing parts. Instead, you must contact the store from where you had purchased the product to get the missing parts quickly. ..

Different Reasons For Returning

Snooze offers a Consumer Guarantee. If you cannot call them to serve you at your place, they will send someone to take the mattress. You must pay for the transportation even if the store’s employees come to take it. However, if you do not follow the guidelines, you may have to return the products that got specially made for you by Snooze, but you no longer wish to continue with the store. So, be sure to follow their instructions while returning these mattresses.

Refunds

You must use Mastercard, Humm, Visa, PayPal, Afterpay, American Express, and GEM card to make online purchases. If you return the mattress, you will get your refunds within ten business days as per your financial institution. If not, you may contact the store you were dealing with till now.

If you’re having trouble getting your mattress to move, it may be worth considering snoozing on it. The store may also be willing to return your money if you have valid reasons for not liking the product. In the case of a warranty, however, things are a little more complicated.

The Process Of Returning The Mattress

Covid is preventing some stores from providing mattress removal and return services, so Snooze has decided to go contactless. Some drivers may choose to wear Personal Protection Equipment (PPE) kits, but some stores may not visit your place to provide this service. The staff members have been trained to handle the job with ease.

The employees at this business may ask you about your property and how they can take advantage of it during the pandemic. They may also want to ensure that the business is safe from the pandemic by lifting products through your balcony if there is not enough space.

Customer Experience With The Snooze Mattress Return Policy

Some customers have complained about the hardness of the mattress. The store says that it will get softer with time and usage, and there is no need to return it for this reason. ..

Some customers end up purchasing very soft mattresses that get prone to heat. Snooze suggests they swap but not return the mattresses. Similarly, they will not get a refund if the new one gets cheaper than the previous one. However, Australian Consumer Law does not force any retailer to provide a refund. ..

If you’re considering a mattress purchase, be sure to read the store’s return policy first. If you’re not happy with your purchase, claim a return and be prepared to pay more than if you had just taken the mattress home. Snooze reserves the right to change its return policy at any time. ..

Snooze has a return policy for its products, including mattresses. If you are not satisfied with the product, you can return it for a refund. However, this may not always be the case at Snooze stores. You may have a good experience when selecting a mattress in a Snooze store, but returning it may be difficult. ..

Some other stores that sell mattresses are Super Amart, Bensons for Beds, Sterling Furniture, Sleepy’s, and more.

Snooze charges a delivery fee depending on the distance between your delivery address and the store. The fee ranges from $80 to $125. You must pay a special price for the longest distance.

Snooze provides delivery services throughout Australia. You must send an application to the store and pay more if you stay in a remote area (like an island). It does not deliver anything internationally as of now.