Best Mattress Return Policy

Best Mattresses has a 120-day return policy that fulfills their 30-day requirement, meaning that customers can check their products to see if they’ll get used to them and if they suit their needs. The brand’s policies allow customers to experience the mattress at their leisure so that they can choose wisely and, on their terms, whether they like the mattress or not. Based on this experience, they can decide for themselves if they would like to keep the mattress or return it. ..

What are the Conditions for Return?

-The customer has a valid return policy with the retailer -The customer is in the same store as when they bought the mattress -The customer has a receipt or proof of purchase

The mattress and/or any other item that was sold to the customer is in perfect condition. ..

The customer’s mattress should not give out any foul odor, which is ensured by the team going over to the customer’s place and checking if the mattress or any other item for that matter meets the following criteria.

Money Refund of Best Mattress

Most mattress companies today agree to give the money back to the customer, which was not a norm earlier and people either had to keep the mattress or exchange it, there was no way that customers would get their money back. Fortunately, this has changed, but some companies still refuse to give the money back to the customer. ..

Best Mattresses has decided to take the high road and give their customers their money back. The money paid is returned to the original mode of payment within 15 days of the application for a refund, that is to say, if you paid for your order via cash or a check then a check is sent to the customer’s address within 15 days. If the customer has used a credit card for payment, then the money is credited to the account within 10 days but sometimes it so happens that the customer is also offered store credit for his purchase.

Application for Return 

Customers who have bought the best mattresses have found it difficult to return them because there is no clear way to find an application form or even an email address for that matter. ..

Best Matt’s offers a return policy for customers who have purchased products from the store. Customers can call 887-759-8155 or drop a mail to service@bestmatt.com to apply for a return. If the customer has not received their product, they can go up to the store and talk to the customer service executive and report their problem. Best Matt’s will then follow their instructions and have the product returned to the customer.

Other Services

Best Mattress Company offers a policy of exchanging mattresses for customers. If the customer chooses to exchange a mattress for another mattress that may cost more than the price of the original mattress, then they only have to pay the transportation fee which amounts to $79. ..

The customer can exchange products from some other brand if the condition is that the customer pays a 20% restocking fee along with the transportation fees that have been mentioned.

What Happens to the Returned Mattresses?

The mattresses that are returned by the customers back to the best mattress retail store are not restocked or sold in any way, they are either sent for recycling, are thrown away, donated to a charitable organization, or given away to the church.

Conclusion 

Best mattresses have a reasonable return policy, but the only problem is that people find it difficult to locate their return application services. The return or exchange request can also be in place through a phone number, but it is important for the customer to meet the criteria to qualify for a return. It is also advisable for the customer to cross-check the mattress before buying because the returned mattresses end up in the junkyard.

After exchanging a mattress once, customers are not eligible to return the mattress. ..

A mattress can be returned within a time range of 1 week to 1 year with the average time being 3 months. If the mattress is unused, it can be returned for a full refund.