The name Expedia was adopted as a result of the amalgamation of the words ‘Exploration’ and ‘Speed’. It serves wanderlusts and corporate travelers by providing travel planning, bookings, and lodging services. To provide the best travel experience to its customers, Expedia has established its connections with airlines, car rental companies, cruise lines, and real-estate renting properties. Some of these brands operating closely with Expedia include Hotels.Com, Trivago, Vrbo, CarRentals.com, Egencia, Brand Expedia, Orbitz, Travelocity, CheapTickets, Hotwire, and Wotif.
Expedia – Customer Service:
Expedia has been in the industry for 25 years and has been successful in maintaining a significant customer base. Hence, it is the company’s liability to take care of its customers’ needs and resolve their queries.
- Customer service is available 24/7.
- You can get in touch with the customer service team through live chat or phone numbers.
- The customer service team is always willing to help you with your queries and concerns.
- They offer a wide range of support services, including refund and return policies for travel products and services bought on Expedia website.
- If you have any questions about your trip or the products or services you’ve used on Expedia website, you can always reach out to our customer service team for help.
Customer Service contact and availability:
Contact through call:
Customers can contact Expedia’s customer care services by dialing 800-220-8176. This contact is always available at service and has received second-ranking out of the three customer care contacts.
The app has been praised for its ability to handle cancellations, registrations, changes, and disputes.
If you need to reach them, their other contact number is (404) 728-8787. ..
Availability:
Expedia offers a 7-day service that is available on all days for 24 hours each. The call centers of Expedia are located in Phoenix and India.
Contact through email:
You can contact Expedia customer service by sending an email at help@expedia.com. They will respond approximately 38 hours after sending the email.
Live Chat:
The live chat window is always open on the official website of Expedia.com. You can browse the official website of Expedia and chat directly with the virtual agent or customer support at Expedia. They would help you with the cancellation, refund, or booking of your trip.
Does customer service help with refunds?
The customer service at Expedia can help you with refunds but only in specific cases and it depends on the flight’s airline mostly. However, if the airline’s refund policy allows you a refund, then you can contact customer service at Expedia to begin your refund process. You can simply mail or call them, and a representative will guide you with the further steps of cancellation and refund.
Does Expedia’s customer service charge cancellation fees?
According to Expedia, some customers might be able to cancel their reservations without any penalty or charge. The customer service provides detailed information about the cancellation process, and the customers are recommended to go through it before the cancellation.
How to check in the flight online?
To check-in online for your flight, you will need to have your itinerary code. The online check-in process will initiate 24-48 hours before the flight departure. Your boarding pass will be issued after the check-in process is complete, which can be downloaded online. This boarding pass is an important document for the airport security process. ..
Customer service reviews by previous customers of Expedia:
Expedia is a large travel agency that is used by a large population all around the world. Since its reach is so wide, its reviews are also numerous. However, Expedia has received a rating of 3.5 out of 5 for its customer service. ..
The Expedia customer service experience can be frustrating for some customers. Some have reported that their refunds or cancellations were not processed quickly enough, and that the support team is more difficult to reach than usual.
Customers have reported that they did not receive proper documents and information when making hotel reservations, which caused problems. ..
Conclusion:
Despite being average in customer service, Expedia is still widely used by many travelers. They follow their rules and policies, and try to satisfy their customers in every way possible.
Yes, Expedia Group Inc. owns a travel agency, which is known as Expedia.com.
Expedia Group Inc. operates an online travel agency named Expedia Inc. It is a subsidiary of Expedia Groups and was launched in 2001. ..
The biggest rivals of Expedia in the travel industry are AirBnB and Airbnb.
The biggest rivals of Expedia are Airbnb, Booking.com, and Carnival Corporation & plc.
Yes, Expedia provides travel insurance.
Expedia provides travel insurance on the hotel and flight packages. This way, if something goes wrong while you’re on your trip, you can be sure that you’re covered. ..
