What are the eligibility criteria for the Endy Mattress Return Policy?
Endy offers a hassle-free return policy. If you are not satisfied with the product, you are eligible for giving it back. However, if you have purchased the mattress from any other source, the return policy would not apply to you.
What is the procedure to return an Endy mattress?
- Go to the store where Endy mattresses are sold and purchase a mattress.
- Place the mattress in your car or truck and take it to a local Endy store.
- The store will give you a return label and instructions on how to return the mattress.
- Place the return label in your mailbox and send the mattress back to Endy as soon as possible.
STEP 2: Provide your name, contact information, and the problem you are experiencing STEP 3: Request a support ticket be created for you Dear Endy Customer Care Team, I am writing to request a support ticket be created for me. I am experiencing a problem with my product and I would like to get help. Thank you for your time and attention to this matter. Sincerely, [Your Name]
Validate your shipping address by checking the address on your driver’s license or passport. If the address is correct, you can proceed to STEP 3. If not, you will need to contact your local post office and ask for a corrected shipping address.
The pick-up partner will contact and coordinate with a scheduled appointment to meet.
Urban areas: Appointments are scheduled between 2-5 business days. Rural areas: Appointments are arranged within three weeks. ..
Your money is refunded once the pick-up is complete and verified.
If you have any questions or concerns about your return, please contact Endy’s Pick-up Partners directly. If you do not contact them within three weeks, your return request will be declined. Furthermore, if you want to speed up your return, you may directly contact them here. You will receive the refund in the original payment method and, along with it, an email confirmation regarding the same.
What is the duration that Endy takes to process refunds?
Once the pick-up partner collects the mattress, it will take 3-5 business days to verify the procedure. Once the pick-up is confirmed and verified by the billing team, the refund will get processed within 1-2 business days. With payment through Paybright, it might take a longer duration, normally 15 business days, to get the fund. If you want to speed up things, you can request a pick-up receipt when the pick-up arrives and click a picture of the mattress getting loaded into the vehicle. After that, mail both photos to the customer care team, so that they can initiate the refunding process, there and then.
What happens to the returned mattress?
Endy offers a program that allows customers to donate their old mattress. If you are not satisfied with your Endy mattress and meet the eligibility criteria, you can return it without any problems. The mattress that you will return will be given to a registered charity partner of Endy. In some cases, this donation would not be possible, so the mattress will be recycled in an environmentally friendly way. Therefore, if you are returning your mattress, make sure it is stain-free and in a good condition. Otherwise, your return might get disqualified. ..
Under what conditions the Endy Mattress Return Policy is not applicable?
The Endy mattress is not eligible for return under the following conditions:-
- The product has been used and is in a condition that requires it to be replaced or repaired.
- The product has been used and is in a condition that creates a risk of fire, explosion, or other harmful event.
- The product has been used and is in a condition that creates an unreasonable risk of harm to the user or others.
If it has been more than 100 nights or three months and has purchased more than four mattresses on the first order, it may be eligible for a free mattress.
If the mattress is purchased from any other source than Endy.com, then the 100 Night trial would not be applicable.
If the mattress is found to be infested, stained, or damaged by the customer in any manner, the return will have to be canceled. ..
Conclusion
Endy offers a simple and uncomplicated return policy to its customers. If you have a mattress that is within the eligibility criteria, you can contact Endy customer care to return it and receive a refund. The return process is simple, but it is your responsibility to contact Endy and coordinate the return and refund under the stipulated time.
Yes, a mattress can be bought-on trial.
Endy offers a 100 night trial to its first-time customers. This trial is planned especially for giving first-time users a chance to get used to the Endy mattress. If they are not satisfied with the product, they can return it within 100 nights or three months and get a full refund by following the procedure given above.
There are no penalties or fees for returning the mattress. ..
The mattress company offers a free-of-charge return policy for customers who have not used their mattress in the past 12 months. However, the company would not include shipping charges in the refund. The only charge that customers would receive back is for the bed spring.
There is no definitive answer to this question as it largely depends on the individual’s personal preferences. Some people may prefer mattresses that are made from natural materials, while others may prefer artificial materials. Ultimately, it is up to the individual to decide what type of mattress they would like.
If you return the Endy bed mattress, there are no charges or penalties. The team will pick it up and return it to you in the same condition as when it was delivered.
