Darvin is a retail brand whose demand for mattresses is increasing rapidly. The company provides returning, exchange as well as refunding policy. The return policy is not applicable on mattresses unless the customer has a consent letter from Darvin. The conditions for returning policy are different for every product. If a customer asks for a refund, then the refund will get provided to them in the original form of payment. Due to the pandemic, the company is not doing any returning or exchanging of the product to ensure the safety of customers and staff. The company will continue the policy as soon as they get notification from health authorities about it. Here you will know all about returning policy of mattresses, refund and many more. ..

Returning policy

Every company focuses on making their customer happy and satisfied by providing them with good and high-caliber products, but what if the customer is not satisfied with the product? What will the company do? Here’s the thing, the company offers a return policy where the customers who are not satisfied with their products can easily return them by contacting the customer care service. In Darvin, the return policy applies to every product, but there is no standard time limit as each product has different conditions for the return policy.

Is the return policy applicable to mattresses?

It is not completely applicable to mattresses, as written approval will be needed from the manufacturer, then only the returning process can be done. Once the mattress is delivered or shipped then it is not eligible for return. The returning process of the mattress is more difficult than returning other merchandise. ..

Returns on merchandise

-Shower curtains: If the product is not of the color that was chosen, then the customer can get a full refund. -Drapery: If the product does not match the color of the curtain or drape, then the customer can get a full refund. -Window blinds: If there is a problem with installation or with quality, then the customer can get a full refund.

Can the customer cancel the order if not delivered in time?

The customer does not have any right to cancel the order. Sometimes, minor inconveniences occur where the products take more time than the expected time. The delivery dates are based on the standard manufacturer. Just because the product is a little late doesn’t mean that it won’t be delivered. The customer needs to have a little patience as it won’t happen every time. The customer can cancel their orders only when they have a proper consent letter from Darvin.

Refunds

  • PayPal
  • Credit Card
  • Cash

If the payment gets made through a debit card, then the refund will be granted in the form of a debit card statement within five days.

If you paid for your purchase with a debit or credit card, the refund will be credited to your account within five days. ..

If you paid for your purchase with a cheque, the store will refund your money through cheque within 14 days. ..

Can special orders be returned?

Customized orders are not available in stock and are ordered for special requests. These orders are not based on a customer’s needs or desires, but rather on a particular customer’s specifications. Therefore, customized orders cannot be returned, exchanged, or refunded. ..

Which type of payment method is acceptable to Darvin?

Darvin accepts debit cards and credit card payments such as MasterCard, Visa, and Discover. Third-party bank payments are also accepted. If the customer wants to pay online, they need to pay the full amount. If the customer wants to pay through cash or cheque, they need to do it in-store. ..

Conclusion

Darwin’s demand for mattresses is increasing rapidly, as they provide high-quality mattresses to their customers. However, the returning policy is not applicable on mattresses unless the customer has a consent letter from Darwin. The conditions of the return policy are different for every product. If the customer requests a refund, then it will get provided in the original method of payment.