Louily jewelry return policy

At Louily, customers can enjoy a pleasant and convenient shopping experience. With a 30-day return and exchange policy, customers can be sure that they will have a positive experience.

When can the order get returned?

  1. The order was placed by someone who is authorized to return it.
  2. The order has been fulfilled and the customer is now happy with their purchase.
  3. The customer has received a refund or a credit for their purchase.
  4. There are special circumstances such as an order being canceled or the customer not liking the product.

Reasons not acceptable for return policy

  1. The item is not in the same condition as when it was received.
  2. The item is missing parts or pieces.
  3. The item has been used or damaged in any way.
  4. The return is not a result of our error. ..

Customized orders cannot be returned because the products that were customized are not in their unused condition and not altered. The products that get mangled because of misusing or poor maintenance cannot be returned. The products that get affected by chemicals and corrosive substances cannot get returned. These substances and chemicals can mangle the appearance of the jewelry.

How to return the products on self-service

  1. Log in to your account and select the “returns” tab.
  2. Click on the “returns” button.
  3. Enter the products you would like to return and click on the “submit return” button.
  4. Your return will be processed and you will receive a confirmation email with the details of your return.

Cancellation process

Louily jewelry does not offer refunds or exchanges for any reason.

Once you place your order, the processing of your product begins. If you cancel your product before 12 hours of placing the order, then you won’t be charged cancellation fees but if you cancel the order after 12 hours of placing it then you will be charged the cancellation fees of 30% of the total amount of your purchase and if the package is already delivered then cancellation will not be available.The changes can be made to the cancellation policy whenever required, and if the changes take place, then you need to check the notification on Louily’s website. If you have any queries regarding returning or cancellation process, then please, contact the agent-customer care

Conditions of Exchange and return

  1. Exchange and return must be done in a timely manner.
  2. Exchange and return must be done in a responsible manner.
  3. Exchange and return must be done in a way that does not damage or inconvenience the other party.

The refund will be provided to you within seven days after the order arrives. The refund can be either in the form of gift cards or the original payment of your purchase. ..

Refunds cannot be given for items that are not in the original condition.

-Items which have been worn, used, or damaged -Items which are no longer in their original condition -Customized or personalized items ..

If you have a product that has been returned, you can either contact the company that made the product or the store where it was bought. If you are buying a product, be sure to ask the store how to return it.

  1. Log in to your account and select the product you want to return.
  2. Click on the “return this product” link under the “returns” tab.
  3. Enter your shipping information and click on the “return this product” button.
  4. Follow the instructions on the screen to return your product.

Louily is a brand that offers an environment where customers can shop conveniently. Louily also offers a convenient way of returning the products. There are various policies of Louily like return and cancellation. There are some conditions that you need to follow for the return or cancellation process. Each policy has a different process. The return of the product can be done if it matches the terms and conditions.