Zaful is a Shenzhen-based fast fashion e-commerce company that sells trendy, chic, fashionable and high quality attire online. Best of all, if the mistake is from zaful’s side, they refund the full cost of your article along with the associated shipping charges. Moreover, even if the shipped item is right but you have already changed your mind you can still receive a partial exchange or refund. Zaful itself claims that customer satisfaction is their top priority. So, Zaful is an authentic and outstanding online store when it comes to customer satisfaction regarding the quality assurance and return policy. The more detailed information about Zaful’s return policy is described below.
Steps of Zaful Return Policy:
If you have purchased an item from Zaful, you have the right to return it within 30 days. You must contact Zaful’s Customer Support Center to do so.
Return through DoNotPay:
You can also return the unwanted item to Zaful through DoNotPay. After answering all the questions, submit your application. DoNotPay will generate a return request letter and mail it to the Zaful.
Terms and Conditions:
The Return Material Authorization Form (RMA) is an important document that must be filled out and approved by the customer service team. If the returned item is not processed in case of non-submission, it will not be processed and the customer will have to pay shipping fees. The returned item must be unwashed, unworn with attached merchandise tags, and all the accessories should be intact as well. If the product has any damage or defects, it will not be exchanged and the customer will have to pay for a full refund. Shipping fees are non-refundable but customers can presume partial or full refund within 1-14 working days.
Role of Zaful Customer Service:
If you submit your application for return which is technically known as ticket submission, customer service of Zaful will get in touch with you as early as possible straight after 24hours of ticket submission. In order to check the status of your submission, please click on the ticket section present in your Zaful account and refer to the same ticket. If the status of “waiting for a return” appears in the ticket section, kindly send the package to be returned within 7 days otherwise the request will break off. When Zaful receives your package, the status of your ticket section will change to “RMA Processing”.
Zaful customer service is always willing to help with issues, but it can be difficult to get them to take care of one at a time. If you’re satisfied with their response and don’t need any more assistance, then just let them know and they will close your application for you. This will be shown as a “Resolved” status in the ticket section.
Conclusion
Zaful has an impeccable and structured managing system as it is easy to place a request form for return policy and get immediate response. Zaful is always ready to serve its customers and deal with any query. However, it is best to make sure about your order’s preferences before placing it, so in future you will not face any issue.
Most Frequently Asked Question
A. Zaful is not responsible for the package that is returned to the customer. The customer is responsible for returning the package and taking any necessary actions to ensure that it is received in a timely manner.
If you have any questions or concerns about your order, please contact us at support@zaful.com and we will be happy to help you out.
A. Zaful will receive the package depending upon the delivery speed of your shipment method.
A. There is no compensation for shipping cost, as Zaful only charges for the items that are actually shipped. If an item is not shipped, Zaful will not refund the shipping cost.
Zaful will refund shipping costs but only if it is the customer’s fault. Shipping cost of return will not be compensated by the company if it is the product’s fault.
A. Zaful will compensate you within 24 hours.
A. You will receive your compensation in the form of coupons or reward points.
