What is SCHEELS Return Policy and How does it Work?

The SCHEELS Return Policy is a customer-focused return policy that guarantees customer expectations. This policy simply guarantees customer needs and expectations. Almost all products are covered in this Return Policy with a few exceptions of products such as firearms and ammunition which are not returnable or exchangeable whatsoever. So next time you buy firearms from SCHEELS, bear this in mind.

Scheels, a German retailer, announced a new policy that allows customers to either receive a new product or receive a full refund for a damaged or defective product. In the event of a refund, the money is deposited back into the original form of payment used to purchase the product. ..

So How do I Return a damaged or Defective Product? 

To return a defective product purchased from SCHEELS, customers simply have to visit the SCHEELS Self Service Portal. On this portal, the customer has to complete the required sections online. The information required include the order number, the email and your zip code. Once that is done, the customer will proceed to specify the quantity of products required and the reason that they are returning the product. Alternatively, customers may choose to visit the SCHEELS stores in person for a return or an exchange.

Are there any guidelines in this policy?

  1. If you do not receive your order within a certain time frame, please contact us.
  2. We will do our best to process your order as soon as possible, but sometimes it may take a little longer.
  3. If you have any questions or concerns about your order, please contact us at support@scheels.com or via our live chat service at 888-853-9227.

SCHEELS does not refund shipping costs. SCHEELS refunds taxes to the original form of paymentThe returned products must be in the original condition of purchase. When returning the product, the product has to be enclosed in a container for shipping purposes. Normally SCHEELS has recommended USPS or UPS type of containers.It is not possible to return ammunition or autographed productsShipping is free for special ordersFor returning products such as baseball bats and hockey sticks, customers have to refer to manufacturers guidelines

 What about if I want to Return or Exchange an In-Store Purchase?

If you have an in-store purchase that you would like to return, please visit one of the SCHEELS stores nationwide. It is easy to find a SCHEELS store nearby your location. Simply use the SCHEELS store locator online. If for some reason the customer does not have the original receipt, they are still able to return or exchange a product for a store credit if the product but the original product has to have its tag intact.

What if I do not live near a SCHEELS Store?

SCHEELS recommends mailing through USPS or UPS. For mailing, customers must make sure they also include the original receipt copy. If this is not possible to do, then SCHEELS will only issue a gift card instead via mail. In addition, for exchanges customers must specify in detail the product preferences such as color, size or so forth. Products must be mailed to the original SCHEELS store of purchase and please take note of the tracking number from your mailer.

Conclusion

The SCHEELS Return Policy is clear and unambiguous, and it was designed with the customer in mind. The policy covers everything from returning defective or damaged products to returning products that have been used. There are specific instructions on how to do the return process, and customers can always contact SCHEELS for assistance if they have any questions.