eBay Return Policy
If you have purchased a product from a seller on eBay, and it is either damaged, does not match the initial description provided by the seller, or is the wrong item, you can use eBay’s return policy. eBay ensures that if the product has any of the faults mentioned above, you will receive a complete refund whether or not the seller is willing to offer a replacement or refund your money.
If you have sold an item and it is later determined that it is broken, damaged, or does not match the description given at the time of sale, you are obligated to take it back. However, if both parties are willing to cancel the purchase or settle for a replacement, eBay can help to resolve the issue. If you want the product back, the buyer has full authority on whether or not they are willing to give it up after the purchase. ..
Steps to return a purchased item for Buyer
After making the initial report of the problems, the seller has 3 business days to contact you about the reason and issues in the product. If they do not contact you, you have other options opened up depending on the terms of the policy of the company regarding the product in question.
Conditions and Exclusion from Money Back Guarantee
If you change your mind about a purchase after making it, the seller may or may not accept the return. If they do, any replacement regarding the item is also up to the seller, provided the item is intact and working. The period during which the buyer may want to return may vary between 15 and 35 business days. ..
After both parties have decided that the item should be returned, the buyer must pack the item with care to ensure that the item does not get damaged during shipping. If the item sustains damage during shipping, the seller may make a partial refund or no refund at all depending on the damage. If the seller has sent an item that is unacceptable and is not willing to provide a replacement or offer a refund, they lose their right to use carry out transactions on eBay and they may face further actions based on their past activity.
- PayPal
- Credit Card
- Bitcoin The eBay Money Back Guarantee Policy applies to buyers who make a payment in advance using:
- PayPal
- Credit Card
- Bitcoin
Debit or credit cardPayPal Google Pay or Apple PayeBay gift card, voucher, or eBay bucks.
-People who are not citizens of the United States -People who are not residents of the state of California -People who are not citizens or residents of any other country
Digital content, NFTs including physical items combined with or attached to NFTs and others Services Travel tickets or vouchers
Sending and Tracking your Return Item(s)
When you accept the return request, eBay will send you a return shipping label. If you have to buy one yourself, eBay will refund the cost of said label. Along with the label, you will also receive the last date for returning the item after which if you have not shipped the item your return request, as well as the refund, will be canceled.
Please include a tracking number to your request so that both parties can stay updated on the whereabouts of the item.
It is important that the returning item is properly packaged for shipping. If any damage occurs to the item during shipping, the buyer is responsible and it is their responsibility to ensure that the item is properly packed for transport. This could result in a loss of refund or only a partial refund by the seller.
Avoiding Abuse
-Using the platform to buy items that you know are not eligible for the guarantee or policy -Fraudulent claims or attempts to withdraw money that have already been paid -Making repeated purchases from the same account -Using the platform to harass, threaten, or stalk other users -Uploading copyrighted material without permission
duplicating buyer protection programs can help protect your customers if something goes wrong with your product or service.
A person can collaborate with a seller to have a wrongful value of an item declared for the customs office. This is done by the seller providing information about the item that leads to it being declared as a lower value. This can lead to a reduction in taxes and fees that would otherwise be owed on the item. ..
After receiving the refund, you may want to file for a chargeback. This is a way to dispute an order that you believe was improperly processed.
The customer received the package, but claimed that it was not delivered. The proof of delivery exists, so the claim is false. ..
False claims about the item’s initial descriptions have been made on social media and in other online forums. Some of these claims are false, while others may be true but have been distorted. Here are some examples:
- The item is a “fake” Trump hat. This is not true. The hat was designed by artist Brett Ratner and is not associated with the president in any way.
I received a package from my mailman. It was delivered to my house, but I didn’t open it. I called the mailman and he said he would come back tomorrow to take it back. He said he would leave it at the house all day long. I don’t want the package.
If you accidentally damage your product, you can file a return with the store.
- I was given a refund less than the amount I paid for the product.
- I was not given a refund for the product I paid for.
If the buyer shipped an item that was damaged, the seller has the right to make a partial refund only if the item is in good condition and there are no visible signs of damage.
Yes, an eBay seller can deny a return if the item is not in the same condition as when it was sold. ..
Some sellers may have a no return policy if the item was in the condition as described when the offer was made.
A buyer has to ask for a return within a certain time frame in order to get a refund.
If a buyer asks for a return within the 15 to 35 working day window, they can receive a full refund. If the buyer requests a return beyond that time frame, they will be charged for the return and may have their account closed.
