About lowe’s
Lowe’s Companies, Inc. is a well-known and well-regarded American retail organization that specializes in home improvement. A publicly-owned company, with headquarters in Mooresville, North Carolina, Lowe’s upholds a diversified portfolio of retail stores in the United States and Canada.
Why does Lowe’s charge a restocking fee?
Lowe’s charges a restocking fee for special-order items when they are returned or canceled by their customers. This fee is in addition to the regular price of the item.
Are there any ways to pay for the restocking fee at Lowe’s?
Lowe’s receives your special order item and approves your refund, provided the returned item is received in good condition. The restocking fee will be deducted from the refund amount once Lowe’s receives the returned special order item. It is important to note that you must return any item that was purchased in a special order to Lowe’s location where it originally was purchased. After this deduction, the refund amount will be sent back to the payment method you used to make the original purchase. ..
Are Lowe’s defective items subject to a restocking fee?
Lowe’s usually does not charge restocking fees if a customer returns the product. In the event that the customer returns the product, Lowe’s will give them a free fix, with no strings attached, or a full refund. However, you may find that the return policy is different depending on the item, given that Lowe’s orders items from a variety of suppliers and distributors. If you wish to return a defective item that was special ordered, we recommend that you contact a customer service representative at the Lowe’s store where you originally ordered the item for assistance. In this case, when the customer wants to return a defective item ordered through special order, they should first consult with the store’s customer service representative and maybe ask for help.
On which items are restocking fees charged?
Lowe’s charges a 20% restocking fee on items such as lumber, building materials, flooring, and built-in appliances that are special-order items. The return policy of the original supplier and the restocking fee for a special order item are both subject to the type of order, the type of return policy, and also the return policy for the special order item. ..
At Lowe’s, which items are not subject to restocking fees?
If you decide to return or cancel a Lowe’s product, you will not be charged a restocking fee. This policy varies depending on the product and Lowe’s store at which it was purchased. ..
Conclusion
A 20% restocking fee is charged only for items that are on special order by Lowe’s because special-order items are custom items and can not be restocked and resold at Lowe’s. Lowe’s usually has to return these items to the original supplier to be charged the restocking fee. As a result, a restocking charge will be applied to the customer, covering these costs as well.
Frequently asked questions
Lowe’s is extending its return period to 180 days from the original purchase date. The company will refund the full purchase price for most new or unused items returned in-store with proof of purchase. You will receive an in-store credit if you return items purchased with a gift card. ..
We want you to be completely satisfied with your Lowe’s purchase, so we are willing to accept returns at any Lowe’s location in the United States. In most cases, new, unused merchandise that is returned within 90 days of the original purchase date can be refunded or exchanged with proof of purchase. Exceptions to our return policy are listed on our site. If you have any questions about our return policy, please contact us at 1-800-Lowe’s or visit our website.
Lowe’s can look back as far as five years for a receipt that includes a phone number associated with major appliance purchase. Alternatively, if you paid for your Lowe’s purchase with cash, the company maintains a record of your purchase for up to 90 days after the purchase date.
